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If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you! Heads up! If your account is no longer active, you'll have to log in with your username. Your username is not necessarily your email address, unless you set it up that way.
Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Plus, click here for more options. Contact Virgin Mobile Canada. We're here to help. Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.
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If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111. If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.
1.888.999.2321. or by dialling 611 from your Virgin Mobile phone. Member Care Hours : 9:00 am to 9:00 pm – Monday to Saturday. 10:00 am to 7:00 pm – Sunday. If you're not happy we're not happy. That's why we're the only mobile company to ever win the J.D Power and Associates "Highest in Customer Satisfaction with Prepaid Wireless Services ...
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